These Terms and Conditions regulate the sale of services and content on the Website www.audaciainnovations.com  (hereinafter the “WebSite “) and its use.

Audacia Innovation S.r.l. with registered office in Via Eumelo 32, 96100, Syracuse, CF / VAT number 02062520891, email address legal@audaciainnovations.com (hereinafter “Supplier“) reserves his right to periodically modify these Terms and Conditions and the Privacy Policy (for example following changes that will possibly involve laws, regulations or functions of the Website).

The aforementioned changes will be made known to Users with a specific notice and visible at the following address www.audaciainnovations.com/termsandconditions.

The online sale of services and content on the Website is governed by the rules set forth in the Consumer Code – Legislative Decree 206/2005, in the Electronic Commerce Code – Legislative Decree n. 70/2003.

The following terms are the Terms and Conditions applicable to the service “Growth” and contents sold on the Website.

By accessing the Website, users undertake to accept and agree to comply with all the conditions contained in this regulation.

 

1 – Definitions

Supplier: Audacia Innovation S.r.l.

Service “Growth”: The Provider offers the User consulting services with high added value, based on big data and artificial intelligence.

The Service “Growth” offered is aimed at both artists and record labels.

By way of example only, the Service may have as their object:

• the development of the artists’ social profiles in order to increase the number of followers and in general the attractiveness of said profiles;
• the development of social media profiles, also for the purpose of increasing sales and uses on the various digital stores of the recordings and videos interpreted by the latter;
• support and advice in order to increase the audience and streaming of the recordings and videos interpreted by the artists within the main digital and DSP stores.

Service “Celia – AI Co Manager”: The Provider also offers the “Celia – AI Co Manager” service, which consists of an AI-based co-management system designed to support artists and record labels in managing activities relating to the digital promotion of releases or their catalogues.

Within the “Celia – AI Co Manager” services, the User may choose from the following services:

• receive automated strategies for the digital promotion of releases, singles, albums and music catalogues;
• obtain a personalised digital promotion calendar;
• receive specific suggestions on content to publish on various social media and digital channels;
• development of content suggestions for social media, including descriptions of images or videos, captions, hashtags and creative guidelines;
• support in selecting content to be published;
• automated publication of content approved and selected by the Customer on platforms such as TikTok, Instagram and YouTube.

(the “Growth” Service and the “Celia – AI Co Manager” Service are hereinafter collectively referred to as the “Service”).

User: any person who purchases the Supplier’s service sold through the Website (specifically artists and record labels).

Order: the purchase proposal made by the User through the Website procedures.

Registration Form: the Form that Users must fill in to register on the Website and to be able to purchase the Service.

Credentials: the username, email and password provided by the User when registering with the Registration Form, necessary to access the Account and purchase the Service.

 

2 – Subject of this Terms and Conditions

2.1 These Terms and Conditions are valid between the Provider and the User that purchase the Service.

This regulation governs all the aspects relating to the offer and sale of the Service rendered to the User.

In particular, the Supplier, through the contribution of social media and digital marketing experts, offers a data collection and analysis service through statistical-computer programming and forecasting models that use artificial intelligence systems, in order to increase the results obtained and the Service rendered for the various Users.

In particular and depending on the needs of each different User, the Supplier can provide his advice

through a team of experts, with the main purpose:

1. a) to create services aimed at supporting and growing Users through specific operations on the social profiles of the Users;
2. b) to create services aimed at supporting and growing Users on the various stores and digital platforms;
3. c) to monitor the growth of Users positioning on the various music streaming platforms and social networks;
4. d) to plan strategies and activities aimed at increasing the number of User contacts, fans and interest in the related artistic project in general;
5. e) to carry out any other task that is complementary to the activities indicated here by way of example in order to increase the exposure of the Users and the related artistic projects.

The Supplier may also offer to the User other several services, subject to prior written agreement.

2.2 The service will be available for the Users registered with a social account and/or on digital stores with different packages estimated on the awareness of the User (computed on the monthly streams achieved on the music streaming platforms) and on the relevant available information.

In the execution of the Service, the Supplier’s technicians will develop some computer programs optimized to download automatically the usage statistics of each platform (for example of the various social media and digital service providers such as Spotify, YouTube, Tik Tok etc. ).

 

3 – How to access the Service

The access procedure to use the Service will take place through:

1. a) the access to the Website through your e-mail address and password.

Upon registration, the User will be asked to provide certain data such as name, e-mail address and password, which the User will take care to preserve, to use on his own and not sell to any third party.

The e-mail address provided during registration allows the Supplier to notify the User all messages relating to the services and to the Website in general.

It is forbidden to use temporary emails for registration. In case of registration by using temporary address, the Supplier cannot guarantee the full functioning of the Service that necessarily require an Instagram business profile.

1. b) The signing of a specific contract with the Supplier.
2. c) The access to data contained within the “Token”, such as the commercial data related to the profile of each User in the sole event this would be included in the agreement with the User.

Please note that “Token” are received from the Supplier by several website and DSP platforms in the read-only files format, meaning they can be viewed by the Supplier only and neither the Supplier nor the Users will be able to make any change to the content of the “Token”.

 

During the Service the Supplier through the “Token” may request the User to connect the Supplier’s platform to the other (social networks, digital stores, audio / video streaming platforms) to which the User is registered.

 

4 – Procedure for purchasing the Service

4.1 The User purchasing the Service may select the various service packages offered by the Supplier.

 

Each package is based on the awareness of the User (computed on the monthly streams achieved on the music streaming platforms)  and also in accordance with the duration of the service offered and the related price.

Terms, renewal methods and price of each package are detailed under Annex A hereunder.

In case of registration through the Website, after providing all the required information and choosing the payment method, the order will be placed by confirming the order and will be subject to payment of the price.

By sending the Order Form, the User acknowledges and declares that he has read all the information provided during the purchase procedure and that he fully and unconditionally accepts the Terms and Conditions, as well as having read the Privacy Policy.

The contract between the Supplier and the User must be considered concluded with the acceptance of the Order by the Supplier and / or with the signing of the same.

The acceptance of the Order will be communicated by the Supplier to the User via an email, sent to the email address communicated during the order or used for registration on the Supplier’s platform.

The User will be able to download the payment receipt directly from his personal area on the Website and he will receive the electronic invoice on his fiscal box or via PEC.

4.2 The agreed fee for the Service must be paid by the User in advance monthly or annually.

In particular, the purchase will follow an automated prepayment procedure on a monthly or annual basis.

Once the access to the Service has been obtained, the User will authorize his / her PSP to make the aforementioned automated payment and in this way the Provider will charge the User the cost of the Service the day before the start of the reference month (calculated on the first actual and non-calendar day).

In the event of non-payment within the due terms, the Supplier may immediately suspend the provision of the Services, by means of a simple PEC communication, registered letter with return or email, until payment and subscription renewal have been made.

4.3 The Supplier offers its service on a monthly or annual subscription basis, but also in customizable packages, subject to a separate agreement between the User and the Supplier. The characteristics and methods of purchase are detailed on the Website, on Annex A or can be find directly in the contract.

To purchase a subscription, the User must follow the procedure indicated on the Website and enter the required data.

The subscription cost will be charged immediately at the time of purchase. The subscription is automatically renewed unless canceled by the day before the renewal date. In case of cancellation of the subscription renewal, the User will continue to use the service purchased for the subscription period.

In the event that the User wishes to terminate before the subscription expires, the service must send an email to the following address: customercare@audaciainnovations.com.

In this case, the User acknowledges that any sums already paid will not be returned.

 

5 – Payment methods

Once the Order has been placed, the User undertakes to pay the requested price in advance, by:

1. PayPal:

If the Customer chooses to pay through the PayPal platform, at the time of payment his browser will be directed to a secure server page with SSL encryption by entering his username and password or creating a new account easily and immediately.

PayPal protects the buyer’s information as no financial information is passed on.

A confirmation e-mail from PayPal will be sent to each transaction performed with this method. The amount of the order is debited from the PayPal account at the time of order acquisition.

In the event of cancellation, the amount will be refunded to the Customer’s PayPal account.

2. Stripe:

Platform that allows you to make and receive payments by rechargeable card or credit card within the Visa or Mastercard circuit.

3. Bank Transfer:

In this case, the Order is deemed to have been completed when the Supplier receives the actual credit on his bank account, which must take place within 2/3 working days from its execution. After this deadline, the Order will be deemed automatically canceled. Access to the Service will take place only upon actual crediting of the amount due to the Supplier’s current account. The operation can be carried out using the bank details which will be sent via email.

4. Credit and debit cards including but not limited to Visa, Visa Electron, Nexi, Postepay, Mastercard, American Express.

 

6 – Intellectual property rights

All the contents of the Website are protected by the current rules on copyright and industrial and intellectual property pursuant to the Law 633/1941 and subsequent amendments and additions and the Legislative Decree 30/2005 and subsequent amendments and additions.

By way of non-exhaustive example, the content of the Webite must be understood as: the domain name, the trademark, its sub-domains, all texts, any graphic and / or text representation in general, photographs, videos.

All intellectual and industrial property rights relating to them are the exclusive property of the Supplier, are reserved to it and are not and will not be transferred or licensed under any circumstances to the User.

Therefore, the User may not reproduce, duplicate, copy and redistribute, also retransmit on other websites, transfer or otherwise make available to third parties for any reason whatsoever or in any case use the Website and / or Contents for purposes other than storage and / or consultation without the prior express and formal approval of the Supplier.

 

7 – Disclaimer

The parties agree as follows:

– The User undertakes not to transmit and make available illegal material, covered by copyright and any other protected right, material in which trademarks and distinctive signs that the User is not authorized to have are included, with exemption from Supplier assumes no responsibility in this regard;

– The User waives the Supplier from any responsibility for the failure or correct execution of the services covered by this contract within the foreseen time frame or for damages arising from them due to force majeure;

– The User waives the Supplier from any liability for any technical problems with the IT tools, including those of third parties, necessary or connected to the Service provided for in this contract;

– The User waives the Supplier from any liability for loss, dissemination or modification of data and any other type of damage occurring as a result of the actions of third parties;

– The User waives the Supplier from any liability for failure to update the information on the social profiles for reasons beyond his control and not foreseeable by him;

– The Supplier cannot guarantee the User any safe income or results deriving from the exploitation of the subject matter of this contract and the User expressly waives the Supplier from any liability in this regard;

– that in the event of any type of dispute relating to or arising from this contract for which the Supplier is held responsible in any way, the consequent request for compensation for damage cannot exceed the value of this contract.

 

8 – Right of withdrawal

All purchases made on the Website by the User, if considered a consumer in accordance with current legislation, are covered by the guarantee of the right of withdrawal.

To exercise this right within 14 (fourteen) working days from the date of conclusion of the contract, it is sufficient to notify the Supplier the intention to withdraw from the purchase by means of any explicit declaration to that effect (for example by registered letter with return receipt, or by e-mail).

The Supplier undertakes to pay the amount due within 14 (fourteen) days after receiving the communication.

The reimbursement of the sums will take place in the same manner as the purchase.

 

9 – Changes to the Terms and Conditions

The Supplier reserves the right to modify these Terms and Conditions at any time, promptly notifying the Users.

In this case, the changes will be effective by law, without the need for specific and further approval and in any case after 10 (ten) days from their publication.

If one of the conditions is void or ineffective, any nullity or ineffectiveness does not extend to the remaining clauses of these terms and conditions.

 

10 – Information on the processing of personal data prepared pursuant to EU Regulation 679/2016 (General Data Protection Regulation)

To provide the Services referred in these Terms and Conditions, the Provider must collect and process information relating to the User and his profiles.

The type of information that will be collected depends on the Services requested.

In any case, only the information provided by the User will be collected when using the requested Services, for creating the account, for registering on the Website, for signing the contract, as well as those relating to the profiles analyzed.

The information and data obtained as a result of the analyzes and for the use of the Services referred to these Terms and Conditions and of which the Supplier comes into possession are processed only to carry out a mere analysis of data and information available on the net or to create products personalized, exclusive and relevant to the User’s needs as well as to develop, test and improve the Services offered in compliance with the privacy legislation.

The Provider retains the data provided by the User only as long as it is necessary to provide the requested Services. The User is invited to carefully read the information on the processing of personal data (Privacy Policy) provided pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relative consent to the processing where required (Cookie Policy) to the following link www.audaciainnovations.com/privacypolicy and www.audaciainnovations.com/cookiepolicy.

 

11 – Applicable law and court

These Terms and Conditions are entirely governed by Italian law.

Any dispute that may arise in relation to the validity, interpretation, execution and resolution between the contracts stipulated by the Consumer User with the Supplier will be the exclusive competence of the court of the judge of the place of residence of the Consumer (so-called consumer court) while for the Professional user or the company will be the exclusive competence of the Court of Milan.

 

12 – Resolution of disputes

As a partial exception to the provisions of Article 11 above, pursuant to Article 49, paragraph 1, letter V of Legislative Decree no. 206/2005 (Consumer Code) in the event that the User is a Consumer, he can make use of the Joint Conciliation Procedure (ADR).

Pursuant to art. 14 of Regulation 524/2013, in the event of a dispute, the Consumer may submit a complaint via the ODR platform of the European Union.

 

13 – Miscellaneous

For further information of any kind, it is possible to contact the Supplier by e-mail at the following address: legal@audaciainnovations.com.

Pursuant to art. 1341 and 1342 of the Italian Civil Code, the User declares to have carefully read and expressly accept all the clauses of these Terms and Conditions.

 

Last revision May 2026